We ship living products from PlantingTree; all sales are final. In the event a living product is rejected on delivery we will not credit back your account. There will be no refunds. If your package arrives damaged, please contact us immediately. Your claim must be received within 5 days of receiving your package. We will reship the damaged plant after receiving your claim. If the product we are replacing is out of stock, we will place a credit onto your account to order a substitute or we will refund your order for the product that is damaged.
Any hard-goods that are not living must be returned within 10 business days with a 10% restocking fee. You will be responsible for any shipping costs to send the product back to our warehouse. Once hard-goods are returned and are resalable, you will receive a refund.
I Accept all things from nnplant.com!