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Refund policy

All sales of plants and terrariums are considered final. We provide replacements for items that are damaged or unhealthy upon arrival. Refunds are not available. 

Our warranty excludes minor damages, including minor breakage (less than 30%) or dried leaves

If you receive a damaged plant, please inform us within 3 business days.  After we get the photo of the condition of the plants, we will extend our warranty to 3 months. Within 3 months, if the plant is dead, we will send a replacement.

We will not accept replacement requests after 3 days upon the package is delivered.